FREQUENTLY ASKED QUESTIONS

These are some of the most common questions about our pump repair services. If you can’t find your answer here, please fill in the contact form and we will be in touch with you as soon as possible.

Emergency Pump Service
Pump Service
Pump Problems and Repairs
Site Issues

 

EMERGENCY PUMP SERVICE

How do I contact Malcolm Thompson Pumps if I have a pump emergency?

The service phone number is 1800 150 428. For after hours emergency service the contact details are:

Perth:              (08) 6462 7790

Sydney:           (02) 9830 2250

Kalgoorlie:      (08) 9093 0297

What payment methods do you accept?

Cash, EFT, Credit – Visa and Mastercard

Are you available on weekends and after hours for emergency pump service?

Yes. Our experienced pump service technicians are available for pump emergencies 24 hours 7 days a week. For all other pump services, our pump service centres are open from 8.30am to 5pm Monday to Friday.

^top of page

PUMP SERVICE

Where are your service centres located?

We have pump service centres around Australia in Sydney, Perth and Kalgoorlie. Visit the pump service centres page for more information about the capabilities available at each service centre.

What payment methods do you accept?

Cash, EFT, Credit – Visa and Mastercard

Do you service all pump types and pump brands?

Yes. Malcolm Thompson Pumps services all pump types and pump brands and can offer spare parts on a wide range of pumps, even if we are not the exclusive distributor of the pump brand. Contact us today on 1800 150 428 to get a quote.

How frequently should I service my pump?

All pumps and pump systems are different. Malcolm Thompson Pumps offers customised service programs suited to your pump, budget and requirements. Contact Malcolm Thompson Pumps on 1800 150 428 to discuss your pump service requirements today.

What industries do you offer service solutions to?

Irrigation and irrigation systems, water treatment and sewage treatment plants, agriculture, chemical, construction, food and beverage, hire, manufacturing, mining, oil and gas, power generation, and pulp and paper industries.

Do you service pool pumps?

Yes, we service a range of submersible pool pumps. Contact us on 1800 150 428 to discuss your requirements today.

Do you service air pumps?

Yes, we service air operated diaphragm pumps. Contact us on 1800 150 428 to discuss your requirements today.

Do you service diesel pumps?

Yes, we service diesel engine driven pumps. Contact us on 1800 150 428 to discuss your requirements today.

Do you supply spare parts and pump parts?

Yes. We have a wide range of spare parts available for all pump types and brands. View the complete range of pump brands or pump types.

Do you service concrete pumps?

Yes. Contact us on 1800 150 428 to discuss your requirements today.

I need a pump system for my dewatering application. What is the process?

Contact us on 1800 150 428 to discuss your requirements today.

Do you service fire pumps and fire pump systems?

Yes. We can service and repair all types of fire pumps and fire pump systems. We also specialise in Nossiter fire pump packages. Contact us on 1800 150 428 to discuss your requirements today.

^top of page

PUMP PROBLEMS AND REPAIRS

My drainage system is blocked. What should I do?

If your drainage or sewerage system is blocked, you should contact Malcolm Thompson Pumps on 1800 150 428 to arrange a visit from an experienced service representative.

My fuel pump has no pressure. What should I do?

If your fuel pump has no pressure, contact Malcolm Thompson Pumps on 1800 150 428 to speak to an experienced service representative about your options for pump repair or replacement.

I have no hot water. Is my heat pump broken?

If you have no hot water in your building, contact Malcolm Thompson Pumps on 1800 150 428 to speak to an experienced service representative.

There is no water pressure in my building. What should I do?

If there is no hot or cold water pressure in your building, your water could be turned off at the main. Contact Malcolm Thompson Pumps on 1800 150 428 to speak to an experienced service representative.

There is no pump pressure. What should I do?

If you are not getting any pump pressure, contact Malcolm Thompson Pumps on 1800 150 428 to speak to an experienced service representative.

My car park is flooded and the drain is blocked. What should I do?

If your car park has flooded and the car park drain has been blocked, contact Malcolm Thompson Pumps on 1800 150 428 for their leading range of submersible car park pumps.

The sewerage pit is overflowing. What should I do?

If your sewerage pit is starting to overflow or has overflowed, contact Malcolm Thompson Pumps immediately on 1800 150 428 to book an emergency pump service before the problem gets out of hand.

There is no hot water in my building. What should I do?

This is likely to be your hot water pump (heat pump) or your water pressure pump. Contact Malcolm Thompson Pumps on 1800 150 428 to speak to an experienced service representative.

^top of page

SITE ISSUES

What are your contact details?

Perth: (08) 6462 7790                           serviceperth@mtp.com.au

Sydney: (02) 9830 2250                        servicesydney@mtp.com.au

Kalgoorlie: (08) 9093 0297                     servicekalgoorlie@mtp.com.au

All other locations: 1800 150 428          service@mtp.com.au

I would like a copy of your Terms and Conditions.

Download a copy of the Malcolm Thompson Pumps Trading Terms and Conditions or view the Terms of Use.

The quote form is not submitting.

There are several fields that require information before the form will submit. These are marked with an asterix * to indicate that they are mandatory fields. Please make sure these fields have been entered before trying to submit the form.

When will a service representative get back to my email enquiry?

We endeavor to respond to your enquiry within 24 hours of receipt of the enquiry. If you need anything in the meantime, contact us on 1800 150 428.

^top of page